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WHAT IS YOUR RETURN POLICY?
At WayBuy, we take customer service seriously. When purchasing an item that is guaranteed to last a lifetime and be passed down generations, it is completely understandable that you may have questions, or would like to return or exchange a product. We are more than happy to assist you along the way.
We want you to absolutely be in love with your leather product. However, we completely understand if you have a change of heart, or simply want to exchange the item. Simply mail your item back in brand new condition, unused, shipped within 30 days of your original purchase. Please allow 3-5 business days for processing refund once the item has been received. Kindly contact us before shipping back your products so a member of our team can guide you through the simple next steps!
Please note, any items that have been personalized cannot be returned or exchanged (unless they arrive damaged or defective – of course!)
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PERSONALIZATION
With our products expected to last you a lifetime, making it personal is always a great idea.
We utilize laser engraving technology that etches the top surface of the leather for a permanent result.
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DO YOU SHIP INTERNATIONALLY?
Yes! All our orders are shipped via DHL Express, and they all come with a tracking number and an estimated time of delivery.
Also, remember your country may levy taxes, customs fees, or import duties on the purchase that you’ll be responsible for. There are no duties charged to shipments going to the United States.
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WHERE DOES THE LEATHER COME FROM?
Once you receive our product, you will instantly realize how soft and light weight it really is. Not only that, but it is highly durable as well. Only reason for this being is that the cattle, which is typically small – in order for it to find food, it needs to travel great distances in harsh climate. This nomadic behavior exposes their skin/fur to intense weather conditions which makes it thick and really light weight.
As a result we are able to create beautiful leather products with no extra seams, cardboard or plastic – which are guaranteed to last you a life time!